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Frequently asked questions about managing your POP account.
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If I cancel, will I lose my credits?
If I cancel, will I lose my projects or reports?
Can I pause my subscription?
I cancelled my account but was still charged.
Where can I get POP's W2 or 1099 information?
Adding Sub Accounts (Teams Plan Only)
If I upgrade, will I get a refund or credit for my current monthly subscription?
Can I get a refund?
How do I upgrade or downgrade my plan?
I'm on the Teams Plan, How many POP Credits do I get with my plan; when do they roll over?
Where can I find my invoices?
How do I change the email associated with my account?
How do I change my credit card?
I can't pay for my subscription.
How do I add my company details to my invoices?
I haven't gotten my verification email yet.
I accidentally put a typo in my email address when I signed up, can you change it?
How Do I Cancel My Subscription?